SERVICE GUIDE
DELIVERY
Our website offers a free worldwide delivery under conditions. Otherwise, delivery cost and time may depend on country destination and delivery option chosen at the check out page.
This charge is only applied once per order, even where an order is delivered in several parcels
The free delivery threshold is mentioned in the banner at the top of the home page of the site depending on the country of destination chosen. (In reference to our Terms and Conditions, these thresholds may changed anytime)
If you wish to have your order delivered to another address than yours: You will have to, on the checkout page, tick the box “Add an alternative delivery address” and enter the address you wish (full name, address, country….). Your invoicing address remains as the address that you entered while creating your account but you can, thus, get your parcel delivered somewhere else.
The orders are normally delivered within 5 to 7 days from the date of final confirmation of the order (subject to the availability of the products and the accuracy of the data provided). During exceptionally busy times, such as the launch of sale or Black Friday, there may be a slight delay in delivery. In any case, it will not take more than 30 days. You have questions about delivery, check our FAQ,
PAYMENT
Payment methods
We accept all major debit and credit cards such as Visa, MasterCard, American Express and other payments methods such as PayPal. During the checkout process, the supported payment methods are displayed on screen.Please note that the price of merchandise can be pre-set in your local currency and is calculated according to the applicable exchange rate at the time you place your order.
Secured
At Vertbaudet, we take payment security seriously. Our partner Global-e is taking care of your payment on our website and ensure your security by offering you safe and reliable payment methods. The confidentiality and security of your payments is guaranteed thanks to the SSL system (Secure Socket Layer), allowing a safe exchange of information on the Internet. You have questions about payment, check our FAQ,RETURNS & REFUNDS
Returns
If you wish to return an article purchased on the website www.vertbaudet.com, you have 30 days, from the date the order was received, to proceed with the return process. Please note that the article should be in its original condition to be returned.Any delivery costs paid in connection with the order are non-reimbursable and will be deducted from your refund unless you have paid in advance.
How to return an order step by step? To return all or part of your order on www.vertbaudet.com, you should use the returns portal and proceed to the following steps to print the return label and return note. CLICK HERE TO ACCESS THE PORTAL
- 1. Find an order - Enter your order number (under the format "GEXXXXXXXXX") and the email used to pass the order.
- 2. Select items to return - Select the item you wish to return and select the reason of this return.
- 3. Select return method - Select the Standard Return allowing you to send back your items with the carrier of your choice.
- 4. Create return label - Once your Return Note and Return Label created, you will receive them by email. Print the Return Note and the Return Label. In the package, place the items you selected to return, along with the "Return Note" and seal it. Once sealed, you can affix securely the Return Label to the outside of the package. Last step is to send it to the address that appears on the Return Label.